Emu Bay Holiday Homes offers some of the best accommodation options on Kangaroo Island for singles, couples, and groups. Take a look at our frequently asked questions and please don’t hesitate to contact us if you have any queries of your own.
What if COVID stops me from travelling?
For direct bookings, a quick call or email to us and we will help you to move your dates to a different time or place your booking on hold until suitable dates can be found. If you are totally unable to come, a refund will be given.
If you have booked using a third party booking website, cancellations need to happen through the site you booked with, under the rules of booking at the time.
Can I book the ferry to Kangaroo Island with you?
Yes – we can book your return ferry trip to Kangaroo Island with Sealink for you. There is no booking fee for guests of Emu Bay Holiday Homes and we offer a discounted rate to our guests.Book the ferry
Can I bring the family pet?
Unfortunately we do not allow pets on the property due to the abundance of local wildlife. Registered guide dogs can be accommodated. PLEASE REQUEST ON BOOKING as only certain properties are suitable and rules apply. Boarding kennels are available on the Island.
What do I need to bring?
One of the reasons we are regarded as one of the best Kangaroo Island accommodation providers is that all our holiday homes are fully self-contained – including all linen, quilts, pillows, extra blankets and bath towels. The kitchens are equipped with pots, pans, cutlery, crockery, glad wrap, tinfoil, baking paper, tea towels and dish washing liquid. All you need to bring is food and drink. Coffee, tea, sugar and basic condiments including salt/pepper and some spices are provided.
Are there any shops at Emu Bay?
There are no shops at Emu Bay but Kingscote, the Island’s main commercial center, is an easy 15 minutes drive away.
How far are you from the beach, jetty and boat ramp?
Emu Bay Holiday Homes is a 5 minute (500m) walk to the beach, jetty and boat ramp. This makes us the ideal option for couples, families and groups.
Does your property have disability access?
The cottages, apartment, Shalom and Jireh houses have level patios, with a small step to enter the house. This accommodation is suitable for individuals with decreased mobility and will accommodate walking frames or wheeled walkers. All showers, except cabins have a safety rail and non-slip mats are provided.
Amani, our main residence has been renovated with wheelchair access and a wheelchair accessible bathroom. A shower chair is available too.
Emu Bay beach is excellent for people with decreased mobility as you can drive onto the beach and it is a very safe swimming beach.
Why do people on Kangaroo Island lift their finger when they drive past you?
It is the way people on Kangaroo Island greet each other. You don’t have to know someone to greet them. Try it and see how many people greet you back! It is one of the best things about the island.
Can I bring my boat?
Yes – there is ample room for boat parking on the property (not suitable at the Cottages), and fish cleaning facilities are available at the boat ramp. NO FISH CLEANING on site please. Please do not park your boat on the grassed areas.
Do all of your accommodation options have a BBQ?
Yes – hooded BBQs are available in the larger homes. Smaller BBQs are provided at Cabins and Cottages with a Baby Weber Q available for Bayview Apartment.
Is there any play equipment for the kids?
Yes – children have a safe 5 ½ acre property to explore with lots of room for a game of cricket or footy. Our cubby house is a favourite with the little ones! We also have two sets of swings, a slide and a swing ball game, making our holiday homes some of the best on Kangaroo Island.
What is your cancellation policy?
If COVID stops travel a full refund or credit for later use will be given for direct bookings. Third party bookings follow the rules of the booking site.
Cancellation more than 30 days of arrival – FULL Refund.
Cancellation between 8 – 30 days of arrival – 50 % of total cost.
Cancellation 7 and less days before arrival – 80% of total cost.
Cancellation within 24 hours of arrival – 100% of total cost.
Arrival time is based on 2 pm check-in (South Australian time) on arrival day.
We recommend you take out travel insurance for unforeseen circumstances. Severe weather conditions in winter may occasionally cause ferry cancellations.
The same accommodation cancellation conditions apply for guests arriving by plane or ferry to Kangaroo Island. No refunds can be given for unused services or early departures.
Individual cases are always assessed on the circumstances.
Where is fuel available on the Island?
24 hour fuel is available in Kingscote at the Caltex OTR on Telegraph road.
Fuel is also available in Penneshaw, Parndana and Vivonne Bay during certain hours. Make sure your tank is full when heading west.
PLEASE REMEMBER THAT IN AUSTRALIA WE DRIVE ON THE LEFT HAND SIDE OF THE ROAD.
Are there restrictions on what I can bring with me to the Island?
There are some items that you cannot bring to Kangaroo Island. Penalties apply so please dispose of them before boarding a flight or ferry.
You cannot bring:
Bees, bee handling equipment and honey products – that means NO HONEY! You will be able to buy beautiful KI Ligurian honey on the Island.
Potatoes for eating that are unwashed or dirty. Washed, brushed potatoes in new packaging for consumption is allowed. Diseases could devastate the island’s seed potato industry.
Foxes, rabbits and declared weeds.
For more information go to Natural Resources Kangaroo Island‘s Information Page.
How does your seasonal rates work?
Emu Bay Holiday Homes offer some of the best accommodation on Kangaroo Island because our properties are comfortable, convenient and cost-effective. Our rates change throughout the year based on the following seasons:
Low Season – 1st June to 31st August
Mid Season – 1st September – May 31st
(April, October and December School Holidays and long weekends excluded.)
High Season – April School Holidays and Easter
October long weekend and October school holidays
December School Holidays.
Do you provide any meals in your accommodation?
Michelle from BITES AT THE BAY offers in-house catering for Emu Bay Holiday Homes. All catering is delivered to your accommodation for you to heat or BBQ. You can contact Michelle on firstname.lastname@example.org or mobile/text to +61 428 195 423.
A minimum of 24 hours notice is required. Longer if possible.
What is your smoking policy?
In order to preserve our reputation of being amongst the best accommodation on Kangaroo Island, NO SMOKING allowed inside any units. Smoking is allowed outside.