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Frequently asked questions

We're here to help

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Please don’t hesitate to contact us if you have any other questions.

What if COVID stops me from travelling?

For direct bookings, a quick call or email to us and we will help you to move your dates to a different time or place your booking on hold until suitable dates can be found. If totally unable to come a refund will be given.
For third party booking cancellations needs to happen through the site you booked with under the rules of booking at the time.

Can I book the ferry with you?

Yes –  we can book your return ferry trip to Kangaroo Island with Sealink for you.  There is no booking fee for guests of Emu Bay Holiday Homes and we offer a discounted rate to our guests.

Book the ferry

What do I need to bring?

All accommodation options are fully self-contained – including all linen, quilts, pillows, extra blankets and bath towels.  The kitchens are equipped with pots, pans, cutlery, crockery, glad wrap, tinfoil, baking paper, tea towels and dish washing liquid. All you need to bring is food and drink. Coffee, tea, sugar and basic condiments including salt/pepper and some spices are provided.

Are there any shops at Emu Bay?

No – there are no shops at Emu Bay, but Kingscote, the Island’s main commercial center, is an easy 15 minutes drive away.

How far are you from the beach, jetty and boat ramp?

It is a 5 minute (500m) walk to the beach, jetty and boat ramp.

Does your property have disability access?

The cottages, apartment, Shalom and Jireh houses have level patios, with a small step to enter the house. This accommodation is suitable for individuals with decreased mobility and will accommodate walking frames or wheeled walkers. Almost all showers have a safety rail and non slip mats are provided.

Amani, our main residence has been renovated with wheelchair access and a wheelchair accessible bathroom. A shower chair is available too.

Emu Bay beach is excellent for people with decreased mobility as you can drive onto the beach and it is a very safe swimming beach.

Why do people lift their finger when they drive past you?

It is the way people on Kangaroo Island greet each other. You don’t have to know someone to greet them. Try it and see how many people greet you back.

Can I bring my boat?

Yes – there is ample room for boat parking on the property(not suitable at the Cottages), and fish cleaning facilities are available at the boat ramp. NO FISH CLEANING on site please. Please do not park your boat on the grassed areas.

Do all of your accommodation options have a BBQ?

Yes – hooded BBQ’s are available in the larger homes. Smaller BBQ’s are provided at Cabins and Cottages with a Baby Weber Q available for Bayview Apartment.

Is there any play equipment for the kids?

Yes – children have a safe 5 ½ acre property to explore with lots of room for a game of cricket or footie.  Our cubby house is a favourite with the little ones!  We also have two sets of swings, a slide and a swing ball game.

Can I bring the family pet?

Unfortunately we do not allow pets on the property due to the abundance of local wildlife.  Registered guide dogs are welcome. PLEASE REQUEST ON BOOKING as only certain properties are suitable and rules apply.  Boarding kennels are available on the Island.

What is your cancellation policy?

If COVID stops travel a full refund or credit for later use will be given for direct bookings. Third party bookings follow the rules of the booking site.

Cancellation between 60- 30 days before arrival – loss of 20% deposit.
Cancellation between 8 – 30 days of arrival – 50 % of total cost.
Cancellation 7 and less days before arrival – 80% of total cost.
Cancellation within 24 hours of arrival – 100% of total cost.

Arrival time is based on 2 pm check-in South Australian time on arrival day.

We recommend you take out travel insurance for unforeseen circumstances. Severe weather conditions in winter may occasionally cause ferry cancellations.

The same accommodation cancellation conditions apply for guests arriving by plane or ferry to Kangaroo Island. No refunds can be given for unused services or early departures.

Individual cases are always assessed on the circumstances.

 

Where is fuel available on the Island?

24 hour fuel is available in Kingscote at the Caltex OTR on Telegraph road.

Fuel is also available in Penneshaw, Parndana and Vivonne Bay during certain hours. Make sure your tank is full when heading west.

PLEASE REMEMBER THAT IN AUSTRALIA WE DRIVE ON THE LEFT HAND SIDE OF THE ROAD.

Is there restrictions on what I can bring with me to the Island?

There are some items that you cannot bring to Kangaroo Island. Penalties apply so please dispose of them before boarding a flight or ferry.
You cannot bring:

Bees, bee handling equipment and honey products – that means no honey! You will be able to buy beautiful KI Ligurian honey on the Island.

Potatoes  for eating that are unwashed or dirty. Washed, brushed potatoes in new packaging for consumption is allowed. Diseases could devastate the island’s seed potato industry.

Foxes, rabbits and declared weeds.

For more information go to Natural Resources Kangaroo Island‘s Information Page.

How does your seasonal rates work?

Low Season –  1st  May to  31st  August

Mid Season – 1st September – April 30th

(April, October and December School Holidays and long weekends excluded.)

High Season: April School Holidays and Easter

October long weekend  and October school holidays

December School Holidays

 

 

 

Do you provide any meals in your accommodation?

Lucy from KI KITCHEN offers in-house catering for Emu Bay Holiday Homes. All catering is delivered to your accommodation for you to heat or BBQ. You can contact Lucy on kikitchen@bigpond.com or mobile/text to +61 409 991 794 or go to her FB Page https://www.facebook.com/Lucys-KI-Kitchen-Holiday-Accommodation-Catering-849236198801956/

A minimum of 72 hours notice is required. Longer if possible.

 

 

 

What is your smoking policy?

NO SMOKING allowed inside any units. Smoking is allowed outside. Please provide butt trays provided.

"Your Home away from Home"

Our Kangaroo Island accommodation

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Reviews and testimonials

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Emu Bay Testimonials
Emu Bay Testimonials
Emu Bay Testimonials

Ideal location, great stay

Two friends and I spend 3 lovely nights in a cabin at Emu Bay Holiday Homes over the final weekend of October. The cabin was very clean and well maintained. Rene warmly welcomed us on arrival and provided us with some great local tips. The cabin was well equipped and had everything we needed for a home away from home experience. Spectacular views of Emu Bay and convenient location. We return home to Adelaide refreshed and with many lovely memories. A big thank you to Rene and Johannes. We now keenly await our next memorable KI experience.

– Holly P

What a gem

We had a fantastic five night stay with four other friends in Jireh House. Spotlessly clean and well appointed it was great location to enjoy the views set among beautiful gardens with numerous colourful flowering plants. Mornings and evenings on the front verandah were memorable in the tranquil setting with numerous birds using the bird bath or feeding on the flowers. Easy access to Island attractions. Great assistance and communication with all our arrangements from Christine and Rene. We’ll definitely recommend it to friends and return some time.

– Peter F

Family friendly home

A house with stunning views. Home away from home comfort. Great facilities provided. A fantastic location . House situated amongst beautiful gardens so tranquil and peaceful.
Beautiful grounds for taking a walk and enjoying the Australian flora and fauna. Spotting koalas in the trees near the house was a highlight.

– Artkat